At Lightning Flash Logistics LLC, we understand that plans can change. To ensure smooth operations and fair service for all customers, we have established the following cancellation policy:

1. Cancellation Timeframes & Fees

• More than 48 hours before scheduled pickup: No cancellation fee.
• 24 to 48 hours before scheduled pickup: 25% of the total shipping cost.
• Less than 24 hours before scheduled pickup: 50% of the total shipping cost.
• Same-day cancellations or no-shows: 100% of the total shipping cost.

2. Rescheduling Policy

• Customers may reschedule their shipment once without penalty if requested at least 24 hours before pickup.
• Rescheduling within less than 24 hours may be subject to a 25% fee.
• Rescheduled shipments must occur within 7 days of the original date.

3. Refunds

• If a prepaid shipment is canceled per the policy, the refund (minus any applicable cancellation fees) will be processed within 5-7 business days.
• No refunds will be issued for cancellations made within 24 hours of the scheduled pickup.

4. Exceptions

• In cases of extreme weather, natural disasters, or other unforeseen circumstances, we will work with customers to reschedule without penalty.
• Requests for waivers or exceptions will be considered on a case-by-case basis.

For cancellations or rescheduling, please contact us at info@lightningflashlogistics.com as soon as possible.

Thank you for choosing Lightning Flash Logistics LLC for your cargo freight needs!